Shipping & Returns
Once you make a purchase, it can take 1 - 2 business days for us to process your order. You will receive an email with a tracking number once your order has been sent. The below approximate shipping arrival dates are listed below.
Expedited 0kg - 0.75kg: CA$19.90
Expedited 0.75kg - 2kg: CA$21.90
Standard 0kg - 0.75kg: CA$13.90
Standard 0.75kg - 2kg: CA$14.90
Standard Heavy 2kg - 30kg: CA$21.90
Free Standard Shipping: On orders over CA$75.00
Post will usually arrive within:
Expedited: Allow 1 - 3 business days for delivery
Standard: Allow 5 - 7 business days for delivery
Please note: If there is no one available to receive the parcel, the courier will leave a card with pick up information. The parcel can then be picked up at the local post office during their normal opening hours.
Our returns policy is not intended to override or limit your statutory rights in any way.
Returning a Posted Item
For returns, contact our online at firstname.lastname@example.org to log your return and receive our Return Authorisation number. Then, just post the item by return mail along with your proof of purchase to our online store team at:
Curve Calgary Warehouse
10725 25 Street Northeast, Calgary Alberta T3N 0A4, Canada
Upon receipt of your return, we will process the warranty claim.
We will not be able to refund you for the products that are purchased from a retailer store. We only process the refund for the products that are purchased through kaiserbaas.ca online store.
Returns by mail can take 2 weeks minimum to process and we will notify you by email.